The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. Here are a few suggested articles that have helped many people correct these types of problems in the past: Using our Help pages is always the quickest way to get technical problems resolved. If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. I'm sorry to hear people have been experiencing issues in the game.
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